Terms of service

These Terms and Conditions (“Agreement”) govern the rental of any garment, accessory, or item (each, a “Garment”) from Social Closet, LLC (“Company,” “we,” or “us”) by the customer (“Renter,” “you”). By scheduling a reservation, signing a rental order, or taking possession of a Garment, you agree to be bound by this Agreement.

1. Reservation and Payment

  • A reservation is confirmed only upon payment in full of the rental fee.

  • The rental fee covers use of the Garment for the agreed Rental Period only and is non-refundable except as stated in Section 8 (Cancellations).

2. Rental Period

The “Rental Period” is the pick-up/delivery date and the scheduled return date specified on your rental order or receipt. Garments must be returned to Social Closet, LLC at 468 North Milledge Ave, Suite 103, Athens, GA 30601 by 4:30 pm on the return date, unless a different time is specified on your order.

3. Late Returns

If a Garment is not returned by the end of the Rental Period, a late fee of $25.00 per day will be charged for each day (or part of a day) the Garment remains outstanding, beginning the day after the scheduled return date, until the Garment is returned or deemed a Non-Return under Section 5, whichever occurs first.

Because a late return delays the Company's ability to clean, inspect, and re-rent the Garment to other customers, and because the resulting lost rental income and scheduling disruption are difficult to calculate precisely at the time of loss, Renter and the Company agree that the above per-day late fee is a reasonable pre-estimate of the Company's probable loss from a late return, and not a penalty.

  • Late fees will be charged to the payment method on file automatically.

  • If the Garment is not returned within five (5) days of the scheduled return date, it will be treated as a Non-Return under Section 5, and late fees will cease to accrue and be replaced by the retail replacement charge.

4. Condition of the Garment

  • The Garment must be returned in the same condition in which it was received, ordinary wear excepted.

  • Do not attempt to clean, wash, dry-clean, iron, or alter the Garment yourself. Professional cleaning is arranged by the Company and is included in the rental fee unless otherwise stated.

  • Do not alter, cut, pin permanently, or otherwise modify the Garment without prior written approval.

  • Renter is responsible for the Garment from the time of pick-up/delivery until it is returned to and received by the Company.


5. Damage, Loss, and Non-Return

The following charges are in addition to the rental fee already paid, and are separate from and independent of any late fees assessed under Section 3:

  • Non-Return: If the Garment is not returned at all, or is not returned within five (5) days of the scheduled return date, Renter will be charged the full retail replacement value of the Garment, as listed on the rental order (“Retail Charge”).

  • Irreparable Damage: If the Garment is returned but is damaged beyond professional repair or cleaning (including but not limited to stains that cannot be removed, tears, burns, or missing structural components), Renter will be charged the full Retail Charge, as if the Garment were not returned.

  • Repairable Damage: If the Garment can be repaired or restored, Renter will be charged the reasonable cost of repair, cleaning, or restoration, up to the full Retail Charge.

  • The Retail Charge will be charged to the payment method on file without notice.

  • Charging or attempting to charge the Retail Charge does not transfer ownership of the Garment to Renter and does not waive the Company's right to recover the physical Garment.

Because the Garment cannot be replaced on the secondhand rental market and the Company's actual loss from a non-return (lost inventory, lost future rental income, and replacement cost) is difficult to ascertain with precision at the time this Agreement is signed, Renter and the Company agree that the Retail Charge is a reasonable pre-estimate of the Company's probable loss, and not a penalty.

6. Lost or Stolen Garments

If a Garment is lost or stolen while in Renter's possession, Renter must notify the Company as soon as reasonably possible. Renter remains responsible for the full Retail Charge regardless of the cause of loss.

7. Sizing and Fit

Renter is responsible for confirming sizing and fit prior to the Rental Period. The Company does not offer refunds or credits for fit issues discovered after pick-up or delivery, except where a documented sizing error was made by the Company.

8. Cancellations

  • Cancellations for Garments that are shipped may be cancelled seven (7) days prior to the start of the Rental Period for a full refund. 

  • Cancellations for Garments that have shipped are non-refundable.

  • Cancellations for Garments rented in-store may be cancelled four (4) days prior to the start of the Rental Period for a full refund. In addition, cancellations for Garments rented in-store may be cancelled two days prior to the start of the Rental Period for a fifty percent (50.0%) refund.

  • Cancellations for Garments rented in-store made fewer than two (2) days before the Rental Period are non-refundable.

  • The Company reserves the right to substitute a comparable Garment or issue a full refund if a reserved Garment becomes unavailable due to circumstances beyond the Company's control.



9. Liability

The Company is not responsible for any injury, allergic reaction, or property damage arising from use of a Garment, except to the extent caused by the Company's willful and gross negligence. Renter agrees to indemnify the Company for any third-party claims arising from Renter's use of the Garment outside the terms of this Agreement.

10. Payment Authorization

By signing this Agreement or accepting delivery of a Garment, Renter authorizes the Company to charge the payment method on file for any rental fees, late fees, damage charges, or Retail Charges owed under this Agreement, without further notice beyond that provided herein.

11. Governing Law

This Agreement is governed by the laws of the State of Georgia, without regard to its conflict of laws principles. Renter agrees that any dispute arising from this Agreement will be brought in the state or federal courts located in Muscogee County, Georgia.

12. Acceptance

By reserving, picking up, or accepting delivery of a Garment, Renter acknowledges having read, understood, and agreed to these Terms and Conditions.