Everything you need to know about renting with us. Still stuck? Email hello@rentsocialcloset.com and we'll help.
Booking
How does renting work?
Choose your piece, pick your rental dates, and tell us whether you want it shipped or you'd rather pick it up in store. Wear it, then send it back. That's it — no dry cleaning, no outfit repeating, no one-wear purchases. See How It Works for the full walkthrough.
When is my reservation confirmed?
Your dates are held once the rental fee is paid in full.
What is the $0.50 charge on my order?
It's a small authorization that keeps your card securely on file for the length of your rental, in case of a late return or damage. You are never charged more than that unless one of the fees below applies.
Local pickup
Can I pick up in store?
Yes. Choose local pickup at checkout and we'll have your piece ready in about 2 hours. We're at 468 N. Milledge Avenue, Suite 103, Athens, GA 30601 — hours are on our Visit Us page.
When do I bring it back?
By the end of store hours on your return date, unless your order says otherwise.
Shipping + delivery
How much is shipping?
A flat $20, round trip. That covers getting your rental to you and your prepaid label to send it back.
When will my rental arrive?
On or before your selected delivery date. Once it ships we'll email you a UPS tracking number so you can follow your package.
What if my package is delayed?
We're unable to offer refunds for shipping delays caused by UPS. We recommend choosing a rental period with a little extra buffer before your event, just in case.
What if my return label is lost or damaged?
No worries. Email hello@rentsocialcloset.com and we'll send you a new prepaid label right away.
Returning your rental
When do I ship it back?
Drop your rental at any UPS location on or before the last day of your rental period. Use the prepaid label included in your package.
Do I need to clean it first?
Please don't. Professional cleaning is included in your rental fee. Don't wash, dry clean, iron, or alter the piece — just send it back as it is.
What if something happens to it while I have it?
Tell us. Small things are often fixable and we'd much rather hear from you than find it on inspection.
Fit + sizing
What if it doesn't fit?
Please check sizing before your rental starts — we're not able to refund or credit fit issues found after pickup or delivery, unless the sizing error was ours. If you're between sizes or unsure, email us before you book and we'll talk you through it.
Changes + cancellations
Can I cancel?
Yes. Email hello@rentsocialcloset.com with your name and order number.
Full refund if cancelled 7 or more days before your rental start date (your delivery or pickup date). This applies to both shipped and local pickup rentals. Cancellations made fewer than 7 days before your rental start date are non-refundable.
Once a rental has shipped, we're unable to make changes to the order.
What if the piece I booked becomes unavailable?
We'll offer you a comparable piece or a full refund.
Fees
What happens if I'm late?
Late returns are charged $25 per day, starting the day after your scheduled return date, to the card on file. If a piece isn't back within 5 days of its return date, late fees stop and it's treated as a non-return — charged at the full retail replacement value listed on your order.
What if the piece is damaged?
If it can be repaired or restored, you're charged the reasonable cost of that work. If it's damaged beyond repair or cleaning, you're charged the retail replacement value. Ordinary wear is expected and never charged for. Absolutely no pins.
About our designers
Are you affiliated with the brands you carry?
Social Closet is an independent boutique. Designer names are used to identify the pieces we carry and do not imply endorsement or sponsorship. All items are authentic.
Still have a question?
Email hello@rentsocialcloset.com — a real person reads it. Our full Shipping, Returns & Cancellations, and Terms of Service policies have the fine print.
